Terms of Service

These Terms of Service ("Terms") apply to the website dzimark.com and to every service and software product supplied by Dzimark ("Dzimark", "we", "us"), Mohali, Punjab, India. By using our website, accepting a quote or proposal, or paying an invoice, you ("the client", "you") agree to these Terms. Last updated: 13 October 2026.

1. Our services

We design and build websites, mobile apps, AI solutions and automations, and provide UI/UX design, branding and digital marketing. The scope, deliverables, timeline and price of each project are set out in the written proposal, quote or statement of work we agree with you. If these Terms and an agreed proposal differ, the proposal applies for that project.

2. Quotes, invoices and payment

• Prices are quoted in Indian Rupees (INR) or US Dollars (USD) and are exclusive of GST and other applicable taxes unless stated otherwise.
• Payments are made by bank transfer or through our payment gateway partner. We do not see or store your card, UPI or net-banking details; they are handled by the payment gateway.
• Invoices are due on the date shown on them. If a payment is overdue, we may pause work until it is received; agreed timelines move by the length of the delay.
• Work outside the agreed scope (change requests) is quoted and billed separately.

3. Cancellation and refunds

You may cancel a project or subscription at any time by writing to info@dzimark.com. Refunds are governed by our Cancellation & Refund Policy (dzimark.com/cancellation-refund-policy/), which forms part of these Terms. In short: payments for client projects are non-refundable once made, and software subscriptions are non-refundable after the free trial — cancelling stops future charges.

4. Your responsibilities

• Provide content, information, approvals and access (accounts, hosting, domains) on time; delays on your side move the timeline.
• Make sure any text, images, logos or data you give us are yours to use and do not infringe anyone's rights.
• Keep your passwords, hosting and admin accounts secure once they are handed over.

5. Intellectual property

When all invoices for a project are paid in full, you own the final deliverables we created specifically for you (designs, content and custom code). We keep ownership of our pre-existing tools, frameworks, libraries and know-how, and grant you a non-exclusive licence to use them as part of your deliverables. Third-party software, themes, plugins, fonts and stock assets remain under their own licences. Unless you ask us not to, we may show the finished work in our portfolio.

6. Software products (Office Manager)

Office Manager is licensed, not sold. Subscriptions start with a 7-day free trial and renew automatically for the plan period you choose until cancelled. The software is installed on hosting you control; you are responsible for that server, its backups and the data stored in it. Licence terms shown at purchase also apply.

7. Third-party services

Our work may rely on third-party services such as hosting providers, domain registrars, payment gateways, app stores, plugins and AI model providers (for example OpenAI, Anthropic or Google). Their own terms, prices and availability apply, and we are not responsible for their outages or policy changes.

8. Confidentiality

Both parties keep confidential any non-public business information received from the other and use it only for the project. We are happy to sign a separate non-disclosure agreement.

9. Warranties and limitation of liability

We perform our services with reasonable skill and care and fix defects in our own work reported within the support period stated in the proposal (30 days after launch if none is stated). We do not guarantee specific business results such as rankings, traffic or sales. To the extent permitted by law, our total liability for any claim relating to a project is limited to the fees you paid us for that project in the three months before the claim, and we are not liable for indirect or consequential losses (such as lost profits or data).

10. Using our website

You may not misuse dzimark.com — for example by attempting to break its security, overload it, scrape it in bulk or submit spam through its forms.

11. Changes to these Terms

We may update these Terms from time to time. The version published on this page applies from its "last updated" date; changes do not affect projects already agreed in writing.

12. Governing law and disputes

These Terms are governed by the laws of India. Disputes will first be discussed in good faith; if they cannot be resolved, the courts at Mohali (SAS Nagar), Punjab, India have exclusive jurisdiction.

13. Contact

Dzimark — 401, 4th Floor, F338, Nexa Tower, Phase 8B, Industrial Area, Mohali, Punjab 160055, India

Email: info@dzimark.com · Phone / WhatsApp: +91 90239 03007