Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all payments made to Dzimark for services and software, including payments made through our payment gateway. It forms part of our Terms of Service and is written in line with Indian law, including the Consumer Protection Act, 2019. Last updated: 13 October 2026.

Client projects (websites, apps, AI, design and marketing)

• You can cancel a project at any time by emailing info@dzimark.com. We stop work from the date we receive your request.
• All payments for client projects — advances, milestone payments and invoices — are non-refundable once paid, because work and resources are committed as soon as a project is confirmed.
• Work already delivered or in progress up to the cancellation date remains payable. Once the account is settled, we hand over the completed work.
• Monthly services (such as marketing, maintenance or support retainers) can be cancelled at any time; cancellation stops the next billing cycle. Fees already paid for the current period are non-refundable.

Software subscriptions and licences (Office Manager)

• Every new subscription starts with a 7-day free trial. You are not charged during the trial, and you can cancel at any time before it ends at no cost.
• After the trial, subscription and licence fees are non-refundable, and we do not give partial refunds for unused time.
• You can cancel at any time. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for.

When we always refund

• Duplicate or wrong charges: if you were charged twice, or charged an amount you did not authorise, we refund the extra amount in full.
• Payment taken but service not started: if money was deducted but your order or subscription was not activated, we refund it in full.
• If we cancel: if Dzimark cancels a project or service and cannot deliver it, we refund any amount paid for work not delivered.

Approved refunds are processed within 7 working days of approval, to the original payment method. Your bank or card issuer may take a further 5–7 working days to show the credit.

How to request a cancellation or refund

Email info@dzimark.com with your name, invoice or order number, and the reason. We reply within 2 working days.

Contact

Dzimark — 401, 4th Floor, F338, Nexa Tower, Phase 8B, Industrial Area, Mohali, Punjab 160055, India

Email: info@dzimark.com · Phone / WhatsApp: +91 90239 03007