AI Voice Agents & AI Receptionist

An AI voice agent is a phone assistant that understands natural speech and replies in a natural voice. It can greet callers, find out what they need, answer common questions such as opening hours, services, locations and policies, take messages, and book or change appointments in your calendar.

When a caller asks for a person, or the conversation needs one, the agent transfers the call to your team, or takes a message with a summary so nobody has to ask the caller to repeat themselves.

We start with the calls you get today: what people ask, what they want to book, and when a call must go to a person. The agent's knowledge comes from your own information, such as your services, prices if you choose to share them, policies and FAQs, so it answers about your business rather than guessing.

We connect it to your phone number through a telephony provider, to your calendar or booking system, and to your CRM or email, then test it with realistic calls before it goes live.

Callers should know they're speaking to an AI assistant, and the agent says so. Rules on recording calls and on automated calls differ between countries and, in the USA, between states, so we set up recording, notices and data retention to suit where you and your callers are. Call data is handled under the privacy rules that apply to your business, and you decide what is stored and for how long.

Many businesses use the same knowledge for a phone agent and a website chatbot, so callers and website visitors get the same accurate answers. See our AI chatbot development page, and our AI automation services for what happens after the call.